Terms of Use


1. Information about us
This website is owned and operated by Heavenly Hedgerows trading as ‘Heavenly Hedgerows’.  Address for correspondence is Rookehill Farmhouse, 34 Wellsway, Keynsham, Bristol BS31 1HT.
2. The contract between us
After placing an order on our standard online order form, you will receive an email acknowledging that we have received your order. Completing the sign-up process represents your offer to purchase goods from us, which will be accepted by us when we send you an email to confirm that the product has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us. The contract relates only to the products that we have confirmed in the dispatch confirmation.
3. Availability and Delivery
All orders are subject to acceptance and availability. We will contact you by email if we have no stock available. Your order will be dispatched by the date set out in the dispatch confirmation email. Delivery of your order can be expected between 3 – 5 working days from the day of purchase online. Deliveries are only available for UK Mainland postcodes.
5. Price and Payment
The prices payable for goods that you order are as set out in our website. VAT is not applicable. Product prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
6. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
7. Refunds Policy
If you are unhappy with your goods for a legitimate reason such as: missing contents, contents damaged or the box did not arrive, we will offer a full refund as long as it can be proved the box product you were charged for was not provided as it should have been.

8. Cookie Policy
We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Web sites often use cookies for the purposes of collecting demographic information about their users.  If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.  Information on deleting or controlling cookies is available at http://www.aboutcookies.org/default.aspx Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


In accordance with GDPR we will hold your address on our ordering system for future orders. This information and your email address will not be used by us, or any third party for marketing purposes. We will not pass any of your personal information to any other party. If you choose to opt-in to our newsletters we will hold your email address on our marketing system, but will use this for the sole purpose of our newsletters.